aperAI Cartho

Terms of Service

aperAI Cartho · Last updated: September 13, 2026

These Terms govern use of aperAI Cartho, a business CRM service operated by aperAI OÜ, registration number 17446295, Narva mnt 5, 10117 Tallinn, Estonia (“aperAI”, “we”, “us”). The service’s principal address is cartho.aperai.eu. The same Terms apply to any Cartho test environment we expressly make available to you.

By accepting these Terms or using the service, you agree to them. If you use Cartho for an organization, you must be authorized to do so; you may bind the organization only to the extent of that authority. If you do not agree, do not use authenticated features. A separately signed service agreement or order takes precedence for the matters it expressly covers, and a data processing agreement governs processing carried out on your organization’s behalf.

1. The Cartho CRM service

Cartho is a customizable customer relationship management (CRM) service. It brings together contacts, companies, business opportunities, activities, notes and relationship history so teams can coordinate customer work, follow up on commitments and understand what needs attention.

Cartho’s workspaces, records and workflows are shaped around each organization’s processes, terminology and responsibilities. Embedded AI supports work such as finding relevant information, preparing for meetings, summarizing records and suggesting next steps. Your organization’s service agreement, accepted order, configuration and permissions define the features, services and access included.

2. Accounts and organizations

You must be at least 16, have the legal capacity and authorization required for your use, and use Cartho for legitimate business purposes. Sign-in uses supported Google accounts or Microsoft work or school accounts.

Use accurate account information and protect your identity-provider credentials, sessions, MFA devices and recovery codes. Do not share a personal account or use someone else’s credentials. Tell us promptly at hello@aperai.eu if you suspect unauthorized access.

Your access to an organization’s workspace is assigned by an authorized administrator. Signing in does not by itself grant access to customer records or administrative rights. Organization administrators are responsible for authorizing members, assigning appropriate roles and reviewing access when people join, change responsibilities or leave.

Use administrative access only for authorized workspace management, service administration, support or security purposes. Access to one organization does not grant access to another organization’s records.

3. Your workspace and business processes

Your organization determines how it organizes its customer relationships and work in Cartho. This includes its record structure, custom fields, opportunity stages, responsibilities and approval processes. You are responsible for giving accurate configuration instructions and checking that the resulting workspace and workflows are suitable for your business.

The scope, delivery arrangements and any charges for configuration, implementation or additional customization are defined in an accepted order or service agreement. A request for a change does not by itself amend that agreement. Keep workflows and access settings under review as your business changes.

Optional connections to other services require separate authorization and remain subject to their permissions, terms and privacy information. A connection does not merge organizations or grant rights to edit, export or redistribute source data beyond the permission given. Technical access does not replace a lawful basis to use personal data. Revoking a connection ends that access; it does not delete records held by the source service.

4. Acceptable use

We may restrict access reasonably necessary to address abuse, a security incident or a legal requirement. Where practicable, we will explain the restriction and allow the issue to be resolved.

5. Your CRM records and personal data

You and the relevant rights holders retain your rights in information supplied to Cartho, including contact and company records, opportunity information, notes, documents and activity history. You grant us only the rights needed to host, process, transmit and display that information to provide the agreed service and carry out your lawful instructions. Giving a colleague access to a record does not transfer ownership or remove confidentiality obligations or an individual’s privacy rights.

Your organization is responsible for its instructions, lawful basis, required notices and the accuracy and appropriateness of its records. Collect only information appropriate to your business purposes, keep it reasonably current and restrict confidential information to authorized users. Where we process personal data on your organization’s behalf, the applicable data processing agreement governs our obligations. Our Privacy Policy explains account processing, recipients, retention and how to request access, correction or deletion. These Terms do not replace a data processing agreement or authorize undisclosed processing.

6. AI assistance, workflows and API access

AI-assisted summaries, search results, draft communications and suggested next steps may be incomplete, outdated or incorrect. Review them against the relevant customer records before relying on them. An inferred customer preference is not a confirmed instruction, and a suggested follow-up is not an agreed commitment. We do not guarantee the accuracy of source records or AI output.

Your organization remains responsible for its business decisions, customer communications and commitments. Review AI-generated content before external use, and ensure actions that change records, communicate with others or create commitments are properly authorized. Do not use the service as the sole basis for decisions with legal or similarly significant effects on individuals. Enabling an agent does not remove the requirement for appropriate human review or authorize undisclosed use of data or AI providers.

Authorized workflows, API clients and agents must stay within the access, permitted actions, approval requirements and usage limits assigned to them. They may not expand access or bypass restrictions. Your organization is responsible for approving its automation rules, protecting API credentials and reviewing their operation. A configured workflow or agent does not acquire independent authority to act on your organization’s behalf.

7. Intellectual property

aperAI and its licensors retain rights in Cartho’s software, design, branding and documentation. We grant you a limited right to use the service during your authorized access, subject to these Terms and any agreed subscription. Third-party components remain subject to their respective licences. No exclusive rights in AI output are promised where such rights do not arise under applicable law.

8. Fees and trial use

Subscription fees, configuration or implementation charges, usage limits, subscription periods, renewal rules and trial conditions must be stated in an order or offer you accept before charges apply. These Terms do not establish automatic renewal or a payment obligation by themselves.

Refunds and payments are governed by the accepted commercial agreement and mandatory law. We communicate any new charges before they apply; visiting the website or creating an account does not by itself authorize billing.

9. Availability and changes

We aim to operate a reliable service, but maintenance, security work and failures of hosting or identity providers may interrupt access. Unless separately agreed in writing, no uptime commitment or formal service-level agreement applies.

We will give reasonable notice of material service changes affecting existing customers where practicable. Security or legal requirements may require immediate action. Keep copies of business information you need to retain, using the options provided under your service agreement and respecting access restrictions, confidentiality and personal-data obligations.

10. Ending access and handling data

You may stop using Cartho or request account closure by contacting hello@aperai.eu. Organization owners should arrange continuity or an authorized ownership transfer before leaving. An individual user’s departure does not automatically erase the organization’s customer records, shared notes or activity history; access and retention follow the organization’s authorized instructions and applicable obligations.

We may suspend or terminate access for material breach, unlawful use, security risks or failure to meet agreed payment obligations. Where appropriate, we will provide notice and an opportunity to remedy the issue. Any termination for convenience or paid service discontinuation is subject to the applicable agreement and mandatory law.

On termination, we handle return or deletion of organization data according to the service agreement, data processing agreement and Privacy Policy. Contact us to arrange the applicable process and timing. Information required by law or for legitimate claims may be retained with restricted access.

11. Responsibility and liability

Each party is responsible for its own breaches and obligations under applicable law. You are responsible for your instructions, authorized users and review of the information you use. We remain responsible for our own service and data-protection obligations.

For business customers, and to the extent the law permits, neither party is liable for indirect or consequential loss. Unless a signed agreement provides otherwise, our aggregate contractual liability relating to Cartho is limited to the greater of EUR 100 or the fees you paid for Cartho in the twelve months preceding the event giving rise to the claim.

These limitations do not exclude fraud, intentional misconduct, gross negligence, liability that cannot lawfully be limited, or statutory rights of data subjects and consumers. They do not excuse either party from its mandatory obligations.

12. Governing law and disputes

These Terms are governed by Estonian law. For business customers, disputes are subject to the competent Estonian courts unless a signed agreement provides otherwise. Please contact us first so that we can try to resolve a concern. Mandatory rights, including any consumer protections and jurisdiction rules that apply despite the business focus of the service, are preserved.

13. Updates and general provisions

We will normally notify existing users of material changes to these Terms at least thirty days before they take effect, using an available service or email notice. Shorter notice may be necessary for legal or urgent security reasons. If you do not agree to a material change, you may stop using the service and exercise termination rights under your agreement. Any further consent required by law will be obtained.

These Terms and any applicable order, service agreement and data processing agreement define the contractual arrangement. The Privacy Policy provides information about personal-data processing. If a provision is unenforceable, the rest remains in effect. A failure to enforce a provision is not a waiver of it.

14. Contact

aperAI OÜ
Narva mnt 5, 10117 Tallinn, Estonia
Registration number: 17446295
Support and legal enquiries: hello@aperai.eu